Why was my bonus not credited at Mostbet?

If your bonus is not showing in your Mostbet account, it usually means one of the promo conditions was not met or the time limit expired.

Try these steps:

Check bonus terms: Open “Promotions” on Mostbet, find your offer, and read the conditions (min deposit, promo code, wagering, time limit).
Confirm deposit status: Go to “Balance” or “History” to see if your deposit was successful and in the right amount and currency.
Promo code: If the offer needed a promo code, make sure you entered it correctly before confirming the deposit.
Account details: Bonuses may not credit if your account is not verified or if you already used a similar casino or sports bonus.
Contact support: If everything looks correct, contact Live Chat or email support with your username, time of deposit, amount, and bonus name.

Tip: Take a screenshot of the offer and your deposit details in case you need proof.